Flickering Screen

[EmersonFitbit]

Hey everyone, thanks for letting us know about those flickering screens. 

We apologize for the inconvenicence, but are happy to help out. If you are experiencing screen display abnormalities, please reach out to our Support Team here for help. We're happy to take a look at your tracker and help out!

Be sure to keep this thread posted about your case!

[rockp284]

Just opened the package and configured new Blaze. Disappointed that the home CLOCK screen and TODAY screen is flickering. Must be defective product but wanted to get it out there and asked if others are experiencing?

[dmindoc]

i'm also getting exact same flicker

[dmindoc]

restarting blaze doesn't help

[SunsetRunner]

Sounds like we need to contact fitbit and return for replacement

Others have reported the same

[SunsetRunner]

Does the flickering screen stay when changing the clock face?

[moonium]

I'm having the same issue as well with mine, it's really annoying.  I'm really hoping that a firmware update will be able to resolve this issue! The device looks so stunning, I'd hate to have to send it back already.

[FerdinandFitbit]

Hi everyone! Great to see you in the Community! 🙂

@SunsetRunner gave a great suggestion, has anyone tried changing the clock face from your dashboards? If you don't know how to do this, go to your tracker settings by clicking on the gear icon at the top right corner of your dashboard and then click on your tracker and scroll down to "Clock Display" to choose a different one or if you're doing this from a mobile device, from your dashboard, tap on the Blaze, tap on Click Face and select one from the list and then make sure you sync your tracker and see if this makes any difference.

For those who haven't tried, you can restart your tracker by following these instructions and also see if this helps.

Let me know how it goes!

[karlos1337]

I changed my clock face several times.

I restarted the device several times.

It's still flickering. It came today and it's flickering. Very disappointing 😞

[Kday81]

Got mine today and is doing the exact same thing 😞 how does fitbit go about replacing these?

[SunsetRunner]

When I tap on my screen it will sometimes flicker for a few seconds.

[SunsetRunner]

The support team can be contacted from the official contact page:

http://contact.fitbit.com

[goosey]

it happened yo me also but it seems to have straightened out. Do not know what caused it

[Rich_Laue]

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@goosey wrote:

it happened yo me also but it seems to have straightened out. Do not know what caused it

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@goosey Probably a bad connection in the screen wiring, but that really doesn't matter,  have tou reached out to CS yet? 

[Townslo]

My screen was flickering on the clock face until I changed the screen but now the "today" screen is flickering. I wrote CS so I am waiting for a response from them.

[SunsetRunner]

Mine flickered again when I put it on this morning. This is not good for the long term.

[doleROLL]

I also noticed flickering on the clock and "Today" screen and restarting, resetting and changing the clock faces didn't help. Just contacted CS via chat and sent them pictures (the provided me with a unique case # and asked that I take pics of the issue with the case # next to my Blaze).

Ultimately, the rep was going to send me a FedEx label for me to send the whole unit back then issue a replacement once the defective one is received. I purchased at a retailer with brick and mortar locations and was advised that the exchange could be more quick (assuming the B&M locations have this in stock) if I take it to them instead.

[Stephen1227]

Hi Markus.  Just noticed your pic, and must say, it's great!  Love the enthusiasm!  Very fun and positive. Keep stepping!

[EmersonFitbit · Accepted solution]

Hey everyone, happy Monday.

As mentioned above, we're very thankful for those of you who have let us know about those flickering screens. We apologize for the inconvenicence, but are happy to help out. If you are experiencing screen display abnormalities, please reach out to our Support Team here for help. We're happy to take a look at your tracker and help out!

Be sure to keep this thread posted about your case!

[dmindoc]

I sent my Blaze back with a little help from Customer Service.  The funny thing is that it got worse, then better, then worse, then better.  But, it was always on the clock screen and the Today screen.  I'm happy to get my new Blaze this week, and already sent the old one back with a picture of the screen.  The flickering on my clock screen was limited to the area where the screen would update the step count or HR... the flickering was worse the first two days, then a little better after the third.  I tried restarting at least 6 times.  I wonder if a shutdown would have helped (shutdown is in the settings screen)?   At any rate, I'm glad to get a replacement as I've waited since January for this fitbit as my last Fitbit One went through the wash after 4.5 million steps and couldn't be saved!