Refund Issue

[SunsetRunner]

I have made numerous attempts to get a refund on a Blaze that I returned to Fitbit due to not being able to stop an Internet order, I had bought it locally. I have emailed customer service, twice, my RMA number: R-001-8S5A9M5KB and my UPS tracking number that shows it arrived at their warehouse on 3-11 and still no refund or even a email confirming a refund! The Fitbit customer service must be overwhelmed and fails to ever reply! Even the Chat people make promises that are not kept! I am at the point of contacting my credit card company to reverse the charges. Can the mods help?

Moderator Edit: Format

[WendyB]

Try Calling them

Phone
877-623-4997

[SunsetRunner]

I have called them and they always say the same thing that when it is received in the warehouse a credit will be issued. I have called them 4-5 times and done the chat thing three times. The latest chat said it "should" be soon

[SunsetRunner]

I'm having the same issue.  Item arrived at their warehouse on March 3, and I still don't have a refund.

Their email says it will take 7-10 business days, but I am beyond that timeframe now.

It seems like I will have to go the route of a chargeback through my credit card company, but I'm not shocked, their entire fulfillment process seems scammy.

[SunsetRunner]

Have to agree. I think the Fitbit warehouse and customer service is being overwhelmed by what is being returned. Try going to chat and have your RMA number and ups tracking number ready. I had my third chat person say that they were issuing a refund on the spot after they confirmed the device arrived. Still waiting on the credit to hit my account and will post here when it does.

[SunsetRunner]

The customer service rep today (by chat) claimed that they were unsure why the refund was not issued and claimed that they issued it today.  For some reason they said it would take 7-10 business days to hit my account.  Seriously?

I'm done with this company.

[nattydread]

Hi,I bought a fitbit blaze, which turned out to be faulty,I have had nothing but incorrect information from fitbit,I have followed every instruction given by fitbit. Everytime time you speak to somebody, you get different information, they don't reply to emails, I was told by a supervisor he would personally respond to my emails, its never happened.
I have know been told by customer support, that I can't escalate it further,
And that my refund will take 15 business days to process, nobody at fitbit sings from the same hymn sheet,they apologise, only to make a different mistake, this has turned out to be nightmare I could really do without

[SunsetRunner]

Unless someone responds prompty, I'm about to have my credit card company issue a chargeback. All I want is my money back.  This has taken way too long.  I don't want to go that route, but no one at Fitbit is providing any information, and the moderators on the forums are useless.

[AirHej]

I returned the FitBit Blaze once due to getting the wrong size. I had it tracked and it sat in the warehouse for a few days. Finally I was able to contact Customer Support through the chat feature and only then did they issue my exchange. My advice is to be proactive and contact them. I'm now contemplating returning the Blaze and going back to my Charge HR.