Replacement Blaze will not light up.

[m_ferreri]

I called support and was sent a replacement blaze as the original one went DOA after less than 90 days.  the new unit powers up after charge and come to screen that reads; Fitbit.com/set up.  However that's it.

I've tried to run set up wirelessly to my iPhone, to my Android phone and to my iMac , no luck.  The green lights do not come on in the back no matter how long i've charged it.  I've tried everything i read in the forum nothing works.  Is this just trash or do these devices work.  I had a Surge for almost and year that worked fine until it go wet.  The Blaze has  been No Op.  suggestions ?

[SunsetRunner]

Hi

When getting a replacement tracker, the remaining warranty period from when purchased the original tracker does still count.

Since having done everything possible,

Feel free to contact the fitbit support team once more, they can be contacted from the official contact page.

Mention what you've already tried to speed things up.

[moniqueresuello]

Hi @m_ferreri, 

what @SunsetRunner advised was correct. However, I'd like to confirm, did the support also replaced your Blaze's charging cable? As it might be the reason why your tracker is not charging. If so, since the recommendations from help article Why isn't my battery charging? was already performed, go ahead and contact support. 

Have a nice day!

[AlejandraFitbit]

A warm welcome to the Community @m_ferreri, thanks for troubleshooting this by yourself, @SunsetRunner and @moniqueresuello for stopping by.

I would like to know if you keep having issues setting up your new Blaze? If you do, I recommend restarting the tracker and follow one more time the setup procedure by doing the following from your Fitbit app:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

You can also, take a look at this post and follow the instructions provided there.

Let me know the outcome.