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Replacement Blaze

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‎02-13-2017 01:45

‎02-13-2017 01:45

Why does it take so long to despatch a replacement tracker? Mine was received by the Fitbit warehouse on 3 Feb but a replacement has still not been sent.

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‎02-13-2017 22:53

‎02-13-2017 22:53

Welcome to the forums @Jones721

 

Check to see if you've received any emails from Fitbit. It should tell you the progress being made in your case. Fitbit has to follow certain procedures in order to verify the return and to send out the proper replacement.

 

With your case number, contact customer support at this link - click

 

There is a phone number for the USA, an online chat option and web based email for those out of the area.

 

Keep us informed.

Stepping in the U.S.A. since September 2013. Android 14

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