help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Replacing a defective purchase.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-23-2016 03:03

‎07-23-2016 03:03

I purchased a new Blaze, only for it to not work. Spoke to customer support via chat, where it was determined I purchased a defective Blaze, and they would send me a replacement.
Pretty pleased with customer service at that point.
Sent an email double-checking my address, which was responded to promptly.

10 business days have passed, so I sent another email asking for an update (as the replacement was supposed to arrive by now) only to receive a reply asking to confirm my address implying it has not been sent.

Getting fairly ticked off. I bought a tracker not expecting to recieve a defective item. And getting frustrated with the fact I have not recieved a replacement or any compensation.

Has anyone else had experience with this, and how long did you have to wait?

Losing patience
-CBL-
Best Answer
5 REPLIES 5

‎07-23-2016 07:05

‎07-23-2016 07:05

Welcome to the forums @Crazy_Bug_Lady

 

Have you tried the online chat, using your case number?

 

Maybe one of the moderators can stop by and offer some assistance for you.

 

Meanwhile ,do check the spam folder in your inbox to be certain you didn't receive any additional emails from the company.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎07-23-2016 07:06

‎07-23-2016 07:06

I think my replacement took about a week. 

Personally if the tracker was determined by support to be defective, but was recently purchased, I would go back to the place of purchase.. The return would have been quick, but probably require an extra drive. 

Best Answer

‎06-20-2018 08:19

‎06-20-2018 08:19

I've been having trouble with my Blaze also, battery issues and not compatible for Samsun S8.Nobody ever said it wasn't compatible till there was issues All they want to do is give me 25% off another one that's 329.95. I've had 3 different fit bits I'm a good customer even bought my mom a blaze before they took it off the market. I'm not happy with the company not standing behind the product. So I'm trying to find a product with a warranty that will stand behind the product. let me know if you know of any out there.

Good Luck getting a replacement I was told I could get one.

 

Best Answer

‎06-20-2018 08:57

In response to Pissed61

‎06-20-2018 08:57

Hi @Pissed61

 

The original post was nearly two years ago.

 

My Blaze had no problems with my Sansung S8 (not the + or the Edge) and my Alta HR has no problems. 25% is a good discount. Why not try the Alta HR? It's slimmer than the Blaze, but does all the basic things.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎06-21-2018 00:55

In response to Odyssey13

‎06-21-2018 00:55

My two brothers, a sister, and I all have GS8's we have no problem. 

Best Answer