Response from Fitbit

[jeremy12345]

I'm curious, since the last firmware update there have been hundreds of people(probably more) that are having and have reported problems via this forum, which is where the "help" button on the FB website points you, however there has not been(or I haven't seen) a single response from anyone at FB on how to resolve any of these issues (except logging out and back in again or syncing your device 3 times) which in the majority of cases doesn't seem to work. Clearly there are some fundamental issues with the new update that seem to be fairly universal and consistent. When is anyone from FB going to acknowledge these issues and let us know how to a) fix them or b) let has a time line for resolution? As the largest provider of fitness trackers it is very disappointing that its customers are left without solutions and help. I am an ex windows band 2 user and have to say that even in the last days of the bands life support from Microsoft was always there and if everything else failed you were able to speak to someone who could help. Come on FB give us some answers please to our issues

[Rich_Laue]

Asking this question in the comunity of fitbit users most likely will not get a response your looking for. Your probably better to ask Fitbit this question. The contact info may be found in the top right of this page, or under help in the app. The choices are phone - email - online chat - twitter - some even use facebook.

Personally i havent noticed hundreds of users, and based on the fact that the Blaze for tye last six months has been the number one selling fitness tracker on the market, a hundred or so users dies nit make it a universal problem.

[jeremy12345]

Hi not sure whether you have seen this thread, maybe not, but this I think illustrates my point. 

Blaze Firmware Release - 17.8.401.3

In addition, Fitbit customer service is based in the U.S a lot of us are not,so calling the U.S is expensive.

Following the help subjects does not give an answer to the current firmware update issues, using the twitter link is great for those that use Twitter, believe it or believe it not there are still some people out there that do not use twitter. Yes one could email.

The point of my post was and is to illustrate a point and to perhaps spark constructive debate. Personally since my update syncing issues I have had no further issues and I use windows. All I am waiting for is the upcoming creators update for WM and then I can use my GPS linking on my phone. As I said I am an EX band 2 user so have been used to a lot of additional functionality from my fitness tracker like UV, GPS tracking built in to the band, call, text, email notifications, the ability to reply to messages from the band, accurate sleep tracking, FB, Twitter, and other  app notifications and a lot more. I only moved to Fitbit because M/soft stopped doing the band and eventually support will stop for it. 

Yes the Blaze is a very good tracker and I have been pleased with it so far but as per my original point there are clearly issues with the recent firmware update that FB has not yet addressed. 

[Rich_Laue]

@jeremy12345 when contacting Fitbit, link may be found in the top.right of this page or under help in the app, it is contact.fitbit.com 

This page will display the best number to use to contact fitbit, since tyere are several numbers spread around the world. 

There is also twitter, with a 2 hour max response tome, and online chat. I have even seen people contact though facebook