Run disappeared

[fkiab]

So i ran 7.8 miles today. Synced data and 3 hours later with next sync that run disappeared. Steps are counting the run but doesn't show up in exercise....what's going on?

[FerdinandFitbit]

Hi there @fkiab. Great to have you in the Community! 🙂

Sometimes even if your trakcer syncs the first time, it may not reflect the changes right away on the app. For that I'd recommend syncing your tracker the first time, then force quit the app and open it again. Once you open it, everything should have updated, including your exercises and see if it appears there this time.

Hope this helps and if you need anything else, let me know. I'll be happy to help!

[fkiab]

No, yhat solution did not help. My run is still gone despite a blaze
restart, phone and computer restarts. My steps remain, the run is gone.
Debbie

[FerdinandFitbit]

Huh, sorry to hear that @fkiab 😕

I would expect this to be a one time glitch and for it not to happen again. Keep an eye on your tracker and if this keeps happening, there could be something wrong with your tracker but by now, keep an eye on it and let us know how it goes for the next few days.

[fkiab]

Hoping you're right. My runs on Tues and Wed have shown up and not
disappeared. Yea!!

[FerdinandFitbit]

Thanks for getting back @fkiab, that's just awesome to hear! 😄

It seems like lately some other users have been experiencing issues syncing their logged activities so I would hope this to be the case and our team is working hard to get this fixed so hopefully, it will all work fine very soon!