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Run had no impact on daily totals - Missing data

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‎08-30-2017 02:40

‎08-30-2017 02:40

Below is my data from a 20min session on the Treadmill.  Hopefully someone can explain why its not logged any of the data to my daily totals.  Apparently running my **ahem** off for 20mins had no impact on my daily totals!  If my heart rate averaged at 75bpm for a 20 min run I'd be Mo Farrah! Smiley Tongue

 

 

 

Screen Shot 2017-08-30 at 10.34.24.png

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‎09-01-2017 02:27

‎09-01-2017 02:27

Hi, @cdproject, your screenshot indicates that your activity was only captured for 10 seconds (0:10 mins) and therefore there is not enough data in this activity.  

 

I am not sure how this happened, but I am guessing that you accidentally turned off the activity and that is why it did not record.  

 

You will still have had your steps counted, but they won't appear as a separate activity.

Sense, Charge 5, Inspire 2; iOS and Android

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‎09-01-2017 02:49

In response to Julia_G

‎09-01-2017 02:49

Hi @Julia_G, thanks for your response.  I see what you're saying by the 0:10 logged at the top but looking at Calories, Heart Rate Zones and Heart Rate you can clearly see its recorded for 19 mins, which seems strange for a 10 second run?  Quite frankly its dumbfounded me.  At least it logged yesterdays gym session successfully, shame the app doesn't allow me to input the 11,000kgs I lifted, as well as the calories and HR for my weight session.

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‎09-03-2017 05:44

In response to cdproject

‎09-03-2017 05:44

Hi there @cdproject. Welcome to the Community Forums! 🙂

 

To add to what @Julia_G said, I can probably recommend restarting your tracker to make sure it's all working correctly. For this, press the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot and after that, try it out and see if it has improved at all.

 

Let us know how it goes!

Ferdin | Community Moderator, Fitbit

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