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Samsung s8 struggles to pair with Blaze and won't sync

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‎12-18-2017 13:59

‎12-18-2017 13:59

Hi ever since i have had my new samsung s8 it struggles to pair with my Blaze and then when i do eventually get to pair it will not Sync no matter what i do.

 

Help please!!!!

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‎12-19-2017 06:11

‎12-19-2017 06:11

Welcome to the Community Forums @Kellie_McCarthy! 🙂

 

I'm sorry about the issues you're having getting your Blaze to connect to your Samsung S8. In fact, we're having some problems lately with the Bluetooth connectivity between this phone and Fitbit trackers. It's not happening with all S8 users but with several of them.

 

At the moment, we're waiting on Samsung to release an update that will help solve these issues. For more information, you can take a look at this post.

 

Anything else you may need, let me know!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

View best answer in original post

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2 REPLIES 2

‎12-19-2017 06:11

‎12-19-2017 06:11

Welcome to the Community Forums @Kellie_McCarthy! 🙂

 

I'm sorry about the issues you're having getting your Blaze to connect to your Samsung S8. In fact, we're having some problems lately with the Bluetooth connectivity between this phone and Fitbit trackers. It's not happening with all S8 users but with several of them.

 

At the moment, we're waiting on Samsung to release an update that will help solve these issues. For more information, you can take a look at this post.

 

Anything else you may need, let me know!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer

‎12-26-2017 14:37

In response to FerdinandFitbit

‎12-26-2017 14:37

When will the next update be realised  please 

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