Screen Crack while you are sleeping

[kushal_bhat]

I just woke up to find that my FitBit blaze is cracked. I got this device like a month back and this happening is a shock. I am based out of India and dont know where should I call for a replacement or repair. This is disappointing 😞

[SunsetRunner]

Hi @kushal_bhat

There's a Fitbit Support Team in your country.

Feel free to contact the Fitbit Support Team: India | United Kingdom | United States

Optionally check out Returns & Warranty before contacting support.

[Rich_Laue]

Just a note going to contact.fitbit.com or clicking on the settings gear found in the top right, then contact Fitbit, will yove the best contact info for your registered location.

[AngelaMa · Accepted solution]

Hello @kushal_bhat welcome to the Fitbit Community! 🙂 As mentioned by @Rich_Laue and @SunsetRunner our support team will assist you with your Blaze,  just get in touch with them and explain with details the issue you are experiencing so they can proceed accordingly. 

Let me know how it goes! 🙂  

[kushal_bhat]

Hi Angela,

Support team is asking me a proof of distruction but on the other hand they are saying they are still checking my eligibility for replacement.

This is confusing as this doesnt confirm my replacement. My FitBit is scratched and what if post distruction they dont replace my device. This is strange as they are sending mix signals in this case.

Any thoughts on this?

[Sean_Zhang]

Hi, so what's the final result now?

[noggin41]

Hopefully, they took care of you. Mine cracked while sleeping a week after getting it and fitbit refuses to do anything other than provide me with a 25% off coupon. I am probably going to go with the Apple watch or a Garmin. 

[kushal_bhat]

I got a new one within one week!!

[AlejandraFitbit]

It's great to see you both around @noggin41 and @kushal_bhat.

@kushal_bhat I am glad to hear that you received a new tracker and that it is working properly. Now @noggin41, remember that you can use that 25% discount to purchase any of our trackers. You can take a look at this page to compare all of them and decide which one you like the most.

Catch you later. 

[Andywilt]

My screen cracked well I was asleep contacted help team same joke 25 persent off. Had 3 fitbits will not be buying a Fitbit ever again

andy