Screen cracked!

[juraj5112]

Hello, I got Fitbit Blaze as a birthday gift from my girlfriend three weeks ago. I was so happy when I found out that I will get them. All the time I took care of them but today morning after I was sleeping with blaze on my hand I found the screen cracked! I am very disappointed because I have had Charge HR for 14 months before and I had absolutely no problems with it all the time and it had only plastic screen and Blaze should have gorilla glass. What is wrong with my Blaze?? 

[PTCGator]

Congrats, now how does that help any of the people with broken screens?

[Kentucky42]

Calling customer service was a waste of my time. I bought my husband a Fitbit Blaze two months ago and the screen is shattered. All Fitbit will offer me is a 25% discount on another one. I will never buy another Fitbit. I will spend the extra money on an Apple Watch. 

[Glenners]

What is more annoying is that it is clear this is an on going problem for FITBIT and they won`t acknowledge there is an issue. For me they should replace or repair, fullstop, and then may suggestions how to avoid similar screen problems.  

[Kentucky42]

I have emailed and called them several times. They won't offer me anything but a 25% discount. I went to social media about my problem with them. Several people that was thinking about buying a Fitbit is now going to buy an Apple Watch. 

[BLMBG]

That was? Now is? I feel your pain regarding your Fitbit experience. That said, your autocorrect is quite deficient. 

[Nikidorbin]

The customer service does not rock. My watch got scratched the first week I had it and it now has a crack across the screen. I contacted customer service and they offered me a 20% coupon for my next Fitbit. I will not buy anymore Fitbit. I will go with a cheaper step tracker since they will last longer and can be replaced easier. 

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@AngelaMa wrote:

Hello @juraj5112 thanks for your reply, I'm glad to hear about your experience with customer service, they rock! 

Happy stepping! 🙂 

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[Glenners]

Sounds familiar. What is annoying is that Fitbit simply refuse acknowledge they have a problem. I agree with your conclusion.... buy a different brand. Maybe if enough people read about the issues with the screens lack or sales or complaints may provoke a response from them ! 

[PTCGator]

I make sure that I mention the screen issue to every Blaze owner I see. It's not obnoxious, I just give them a heads up on the possibility and the limited means of recourse they will have available.

I'm sure the people considering the Ionic will be concerned about this issue for their device as well.

[Aaronmparker]

I did contact Support Team with the same issue.  Crack, no impact.  They said it is not covered under warranty, it was somehow my fault, and offered a 25% off coupon.  I don’t understand how some have acknowledged an issue, sent a replacement and some have been offered a courtesy coupon.  That courtesy coupon makes a new device, prone to crack $150 now instead of $200.  

[Patra38]

I’m sorry to here this I woke up with mine crack from a nap one day too.

Sent from my iPhone

[Nikidorbin]

I got on live chat with Fitbit online and cussed the lady out... They sent
me a replacement. I guess you have to be really pissed off to get help!

[114ThomasG]

Yeah, I had to cuss them out in order to get a replacement. Here’s a shocker, the replacement fried itself out only 3 months after receiving it. It was like pulling teeth with a pair of pliers to get them to send me a completely new Blaze.

Respectfully,
Thomas M. Gaughan III
Sent from my iPhone

[114ThomasG]

That seems to be the trend, you have to cuss them out and stand your ground in order to get them to live up to their warranty. Since they started outsourcing their customer service, Fitbit has gone down hill

Respectfully,
Thomas M. Gaughan III
Sent from my iPhone

[Glenners]

Yet again another xample of poor customer service. My advice would be buy a different brand

[crainmi]

How are you all getting replacements? I have had my blaze less than a week and went to look at the time and noticed a crack in the glass. I contacted support like many of you suggested, they asked for proof of purchase and a photo of the device to which they replied.

Upon checking our system, we'd like to inform you that user damage tracker is not covered in our Fitbit's limited warranty. 
Furthermore, regarding with your initial query, Fitbit does not have a repair center as of the moment. Rest assured that we're constantly striving to improve and expand our services

[BLMBG]

They’ve never, to my knowledge, replaced for user damage. 

[Glenners]

Sadly you are describing exactly the same issues we have all experienced. Screen cracks for mo apparent reason, send them a photo of the damage and they will tell you its not under warranty, but will offer you a 25% discount on a new one.  Very poor customer service and my advice would be buy a different brand ! 

[BLMBG]

They were great and replaced mine due to a factory defect. They need a program like (rhymes with Snapple Fair) where you can sign up for an optional repair program. I ordered a Snapple series 3 and Snapple fair simply because I liked my blaze functionality so much. An optional fee-based repair program would serve both Fitbit and their users well. Everyone would win. 

[Never-again]

Got a Fitbit Blaze 6 months ago. The glass screen cracked mysteriously. Never hit it and wore it all the time. Sounds like from this blog that I am not the only one to buy this inferior product. Fitbit you must be kidding!!! You offer a 25% discount to buy another defective product. I will never buy another Fitbit product and I will tell everyone I know to avoid Fitbit Products. I launched a formal complaint with Best Buy. 

[Aaronmparker]

Let me know how it goes with Best Buy. Perhaps they can be more helpful
than Fitbit was. My guess is we don't see this on the shelf very long as
the feedback is all the same...broke mysteriously. Can't expect people to
pay $200 for an item that doesn't last three months (in my case).