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Screen distortion

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‎04-04-2016 13:50

‎04-04-2016 13:50

I just got my Blaze today!
I get these lines on the screen. I reset it (holding all the buttons til the logo shows up), no luck.

http://i.imgur.com/mfxPIFG.jpg

Is this a defective device?
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‎04-04-2016 13:56

‎04-04-2016 13:56

Hi JRowMe,

 

sorry to say, but that indeed looks like a defective unit. Please call Fitbit Support to arrange repair/replacement.

 

Regards

Stefan

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7

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4 REPLIES 4

‎04-04-2016 13:56

‎04-04-2016 13:56

Hi JRowMe,

 

sorry to say, but that indeed looks like a defective unit. Please call Fitbit Support to arrange repair/replacement.

 

Regards

Stefan

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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‎04-04-2016 14:04

‎04-04-2016 14:04

Thanks! I just went through Amazon to send me a replacement. Thanks for the information
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‎04-04-2016 14:07

In response to JRowMe

‎04-04-2016 14:07

Glad to hear that you'll get an exchange soon. Have fun with your new Blaze!

 

Regards

Stefan

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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‎04-07-2016 06:22

In response to Talahthas

‎04-07-2016 06:22

@JRowMe welcome to the Fitbit Community! I'm glad to hear you where able to exchange the tracker on Amazon 🙂  @Talahthas it's nice to see you around! 😉 

 

Happy stepping! Woman Very Happy

Retired ModeratorAngela | Community Moderator

It is health that is real wealth and not pieces of silver and gold! Share your story!

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