help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Screen distortion

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-04-2016 13:50

‎04-04-2016 13:50

I just got my Blaze today!
I get these lines on the screen. I reset it (holding all the buttons til the logo shows up), no luck.

http://i.imgur.com/mfxPIFG.jpg

Is this a defective device?
Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎04-04-2016 13:56

‎04-04-2016 13:56

Hi JRowMe,

 

sorry to say, but that indeed looks like a defective unit. Please call Fitbit Support to arrange repair/replacement.

 

Regards

Stefan

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Versa 4, Charge 6, Aria, Aria 2

View best answer in original post

Best Answer
0 Votes
4 REPLIES 4

‎04-04-2016 13:56

‎04-04-2016 13:56

Hi JRowMe,

 

sorry to say, but that indeed looks like a defective unit. Please call Fitbit Support to arrange repair/replacement.

 

Regards

Stefan

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Versa 4, Charge 6, Aria, Aria 2
Best Answer
0 Votes

‎04-04-2016 14:04

‎04-04-2016 14:04

Thanks! I just went through Amazon to send me a replacement. Thanks for the information
Best Answer
0 Votes

‎04-04-2016 14:07

In response to JRowMe

‎04-04-2016 14:07

Glad to hear that you'll get an exchange soon. Have fun with your new Blaze!

 

Regards

Stefan

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Versa 4, Charge 6, Aria, Aria 2
Best Answer
0 Votes

‎04-07-2016 06:22

In response to Talahthas

‎04-07-2016 06:22

@JRowMe welcome to the Fitbit Community! I'm glad to hear you where able to exchange the tracker on Amazon 🙂  @Talahthas it's nice to see you around! 😉 

 

Happy stepping! Woman Very Happy

Retired ModeratorAngela | Community Moderator

It is health that is real wealth and not pieces of silver and gold! Share your story!

Best Answer
0 Votes