Screen won't swipe

[Rayray1]

My screen won't super side to side so I can't see my steps or anything, will only swipe to notifications

[FerdinandFitbit · Accepted solution]

Hi there @Rayray1. Great to see you in the Community! 🙂

If your screen is not swiping to the sides, I'd recommend restarting it by pressing the left and the lower right buttons together for 10-15 seconds. This will make your tracker to turn off and turn back on and this should fix the problem.

Let me know how it goes!

[joy2fit]

Thank you, it worked!!

[FerdinandFitbit]

Great to hear that it worked for you @joy2fit 😄 Keep up the good work now you're back on track!

Anything else, let me know!

[Lisamcs]

I was totally panicked but that worked for me too! Thanks!

[AlejandraFitbit]

A warm welcome to the Community @Lisamcs. I am glad to hear that the instructions provided by our friend @FerdinandFitbit worked for you and that you are back on track. If you need anything else, do not hesitate in posting it.

Catch you later. 

[FerdinandFitbit]

Great to hear that it worked for you @Lisamcs! 😄

Anything else, let us know! 🙂

[Linzkay12]

That worked for me too! Thanks

[FerdinandFitbit]

Great to hear this worked @Linzkay12! Let us know if you need anything else! 😄

[KristiF]

Yay!  I thought my blaze was broken, nope your fix worked for me too!  Thank you.   

[FerdinandFitbit]

Good to see you in the Community Forums @KristiF! 

I'm very happy to hear that this worked for you. If you need anything else, let me know!

[Mamaj8578]

Thank you! I thought my watch was broke 😥

[FerdinandFitbit]

Good news it's not broken! 😄

Happy to hear that @Mamaj8578. Welcome to the Community Forums!

[cgturlik]

When I push the two buttons it won't even shut off.  My issue is I lose my watch face screen and cannot swipe back to it.  I can't shut off the device either.  TO get my watch face back I have to go on my phone app and pick a new watch face.  Do I need to return it?  Or is there another way to reset this thing.  

[FerdinandFitbit]

Hi there @cgturlik. Good to see you in the Community Forums! 🙂

This sounds weird. Your tracker should restart when you press and hold the left and lower right buttons for 10-12 seconds. Are you able to swipe through the other screens though? If so, you can go to the last screen on your tracker which is for the settings. Whenever you get there, tap on it and scroll down to the option that says "Shut Down" and tap on it. This will also turn your tracker off and then just press and hold any button to get it back on.

Let me know if this does the trick!

[FranklinBlaze]

Thanks Ferdinand, it worked.

[FerdinandFitbit]

Glad to hear that @FranklinBlaze! Anything else you may need, I'm here to help! 🙂

[dsuter]

My Fitbit Blaze does not swipe and yes I have pressed the single button on left and bottom right button which reset it the first time. Resolved problem for about 10 minutes back to stuck on screen and not swiping. Had to put it in charger to get it to swipe went to setting did a shutdown that fix it for about an hour. Have shutdown Blaze twice. Blaze has not respond to pushing left and right buttons at all to reset. Please help...

[Suds05]

I tried to reset my blaze by holding the left side and right fit 10-15 seconds and nothing happened

[MASeattle]

YES! That worked! Thanks!