Setup Screen

[Oogaboogablaze]

I dug one of these out of a closet and am trying to set it up for the first time, but I can’t get the screen to move past the Fitbit.com/setup. I’ve tried repairing the device to my phone, deleting and redownloading the app, deleting the Blaze from my Devices and re adding it, etc. The only thing I can think of is that the device won’t let me update it. Is that because the support is no longer available for the Blaze? I click Update on the app, it loads for a few seconds, says update complete, and then says update available and the Fitbit is still on the setup screen.

Any thoughts, anyone?

[Bsbhelm]

Have the exact same problem. Did you get your issue solved? Curious

[MarkMM]

You would go into the app settings and add device, blaze. Should get a 4 digit code on the watch to enter then. You tried all that?

[Jaybee225]

Same issue here. No solution yet

[LZeeW]

@Oogaboogablaze  @Jaybee225 @Bsbhelm   The Blaze was released in 2016.  There are threads in other circa 2016 device forums about similar problems.  I recently asked for guidance about this through an internal channel.  I will report back as soon as I get an answer.

Fitbit has a Legacy Device Policy.   It hasn't been updated since Google bought Fitbit.  It's possible that firmware updates were removed and this list needs to be updated.