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Several Issues With Blaze

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My Blaze goes to the start screen multiple times a day, often getting stuck there until I can plug in to charge and force sync which only temporarily resolves the issue. I've also noticed that the green lights on the back aren't working right. One light stays always on (I can feel the heat on my arm) and the other light is always off. This seems to be draining the battery. Charge is a few hours at most when the light stays on. I've tried all the trouble shooting in other threads - powered down 3+ times, synced, fully charged battery and did all that again. I've changed the heart rate monitor from auto to off to on to auto. At one point, after turning HR to off and doing 3 restarts, the green lights stayed off altogether, but if I turn on HR to on or auto, the lights repeat the issue and drain the battery. And amid this, the screen continues to go to the start screen and get stuck multiple times a day. What else can I try? 

 

 

Moderator edit: Clarified subject

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Welcome to the Forums @JSmit2019.

 

Thank you for taking the time to share all of the things that you are experiencing with your Blaze at the time.

 

Our support team will be getting in touch with you about this and helping you determine what is the best way to go about this. Please keep an eye on your email's inbox, spam and trash folders for their mail. I am sure that they will be happy to help you find a solution.

 

Let me know if there is anything else that I can help you out with.

 

Lanuza | Community Moderator

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