11-07-2017 08:39
11-07-2017 08:39
Ever since the update my Blaze went back to the old Sleep Pattern chart. I’ve gone on line and done a Fitbit chat session but they couldn’t solve the issue. Supposedly the problem has been turned over to engineering. Sleep Pattern works on my Charge 2 so it seems to be only my Blaze.
11-08-2017 02:19
11-08-2017 02:19
Hi, I've got the same problem since 3 days. I just contacted the support and wait for an answer. if it's a general problem I hope it would be solved soon.
11-08-2017 05:12
11-08-2017 05:12
My Blaze stopped recording my sleep data last Friday, 11/3/17. Is this part of the problem with latest update?
11-12-2017 07:29
11-12-2017 07:29
It's great to see new faces @Randyk47, @Nimoy welcome and @Jerrylefevre good to see you here.
I have checked that this is happening to several users, if you can provide me with some screenshot of the issue you are experiencing would be great. In the meantime, I will escalate this information to our engineers.
Hope to hear from you soon.
11-12-2017 07:45
11-12-2017 07:45
Hi,
I had an email conversation with the french support and it appeared that I was using the "start to record sleep" option on my Fitbit app, while I shouldn't. Now I just use the auto detection of sleep of my Blaze it works well.
Thanks for your help.
Jimmy
11-12-2017 08:02
11-12-2017 08:02
Those are great news @Nimoy, thanks for this information. I am glad to hear that your tracker is now registering your sleep. If you need anything else, do not hesitate in posting it.
Keep the stepping up!
11-12-2017 15:08
11-12-2017 15:08
11-12-2017 22:05
11-12-2017 22:05
I have exactly the same problem; no sleep being recorded ; also have had steps lost and active hours not recording properly in the app - pretty useless really!