October 26, 2017 is the last date my sleep tracker recorded my sleep (seemingly) accurately. Ever since then, it says I had the following amounts of sleep:
Oct 27: 52 min
Oct 28: (no record)
Oct 29: 45 min
Oct 30: (no record)
Oct 31: 55 min
Nov 1: (no record)
Nov 2: 47 min
Nov 3: 1 h 21 min
I wear it every single night and have always had somewhat accurate results up until Oct 27. The battery is reasonably charged (still has plenty of charge in the morning) and I tried restarting my device around Oct 31ish. Any ideas? Thank you.
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
A warm welcome to the Forums @ouqtu86, thanks for troubleshooting this by yourself.
If you are having issues with your sleep information, I recommend taking a look at this post, where you will be able to find some requirements that this feature needs in order to work properly. Also, could you please provide me with some screenshot of your sleep information?
Hope to hear from you soon. ![]()
Hello and thanks for your help! It used to work fine, which is why I'm confused about what happened. Here are 2 screen shots, one showing what it normally looks like and one showing the recent data. Recent sleep
Sleep from two weeks ago
Thank you, Ashley
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Thanks for the screenshots and the information provided @ouqtu86.
I recommend restarting your tracker a couple of times more by doing the following:
Also, in this post, you will be able to see some tips to properly wear your Blaze. Please take a look at it and follow the instructions.
Let me know how it goes. ![]()
To make matters worse, it's mostly stopped recording altogether...
I didn't stop wearing it except to bathe since Monday (it's Saturday now).
Best AnswerIs this covered by warranty? Can I send it in to get it fixed? This is a major reason a use this Fitbit and it is unacceptable to me that it is not functioning properly anymore.
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