11-03-2017 10:20
11-03-2017 10:20
October 26, 2017 is the last date my sleep tracker recorded my sleep (seemingly) accurately. Ever since then, it says I had the following amounts of sleep:
Oct 27: 52 min
Oct 28: (no record)
Oct 29: 45 min
Oct 30: (no record)
Oct 31: 55 min
Nov 1: (no record)
Nov 2: 47 min
Nov 3: 1 h 21 min
I wear it every single night and have always had somewhat accurate results up until Oct 27. The battery is reasonably charged (still has plenty of charge in the morning) and I tried restarting my device around Oct 31ish. Any ideas? Thank you.
11-06-2017 05:48
11-06-2017 05:48
A warm welcome to the Forums @ouqtu86, thanks for troubleshooting this by yourself.
If you are having issues with your sleep information, I recommend taking a look at this post, where you will be able to find some requirements that this feature needs in order to work properly. Also, could you please provide me with some screenshot of your sleep information?
Hope to hear from you soon.
11-06-2017 07:37 - edited 11-06-2017 12:45
11-06-2017 07:37 - edited 11-06-2017 12:45
Hello and thanks for your help! It used to work fine, which is why I'm confused about what happened. Here are 2 screen shots, one showing what it normally looks like and one showing the recent data. Recent sleep
Sleep from two weeks ago
Thank you, Ashley
11-08-2017 05:43 - edited 11-08-2017 05:44
11-08-2017 05:43 - edited 11-08-2017 05:44
Thanks for the screenshots and the information provided @ouqtu86.
I recommend restarting your tracker a couple of times more by doing the following:
Also, in this post, you will be able to see some tips to properly wear your Blaze. Please take a look at it and follow the instructions.
Let me know how it goes.
11-09-2017 13:44
11-09-2017 13:44
I tried all of those things to no avail last night.
11-11-2017 13:29
11-11-2017 13:29
To make matters worse, it's mostly stopped recording altogether...
I didn't stop wearing it except to bathe since Monday (it's Saturday now).
11-17-2017 09:39
11-17-2017 09:39
Still no improvement.
11-17-2017 09:40
11-17-2017 09:40
Is this covered by warranty? Can I send it in to get it fixed? This is a major reason a use this Fitbit and it is unacceptable to me that it is not functioning properly anymore.