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Sleep and heart rate have disappeared from Fitbit app

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I've had my blaze since February 2018 and it's worked with no issue until today. I had some problems trying to sync it - had to shutdown watch, delete app and download again.  Once it was all up and running, my sleep and heart rate has disappeared from my dashboard!  When I go to "discover / health & fitness " and try to add it, it says it's open but the open button is shaded out! 

Any ideas how to get it back again ?

 

 

Moderator edit: updated subject for clarity

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Hi there @jenpen2, welcome to the Community Forums. I'm sorry for the late response. Thanks for taking the time to troubleshoot the syncing issue prior to contacting us. 

In regards to the Sleep and Heart Rate tiles, if the option is shaded out, that means that the tiles are already added. Please try logging out and back in from your Fitbit app to see if the tiles are back. 

To add tiles to your Fitbit app dashboard:

  1. Tap the Discover tab, and tap Health and Wellness Stats.
  2. Tap the stat you want to add, and tap Add to Today.

To rearrange your tiles:

  1. Tap the Today tab, and tap Edit
  2. Tap and hold the icon next to the tile you want to move, and drag it to a new position.
  3. Tap Save.

Give this a go and let me know the outcome, I'll be around and glad to further assist you. 

Maria | Community Moderator, Fitbit


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I have tried to reload from Discover but open button is grayed out and does not work. I have already reset app and Fitbit.  I also am a premium member. 

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