06-13-2017 22:03
06-13-2017 22:03
I hope someone can help. My sleep is tracked correctly when I look at the weekly screen but off random amounts when I look at the dashboard. My goal is set at 8 hours. I'm in central time zone. I've restarted fitbit and phone several times. What next?
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06-22-2017 06:52
06-22-2017 06:52
06-18-2017 05:29
06-18-2017 05:29
Hi there @MsMatha! Great to have you in the Fitbit Community Forums! 🙂
I'd just like to be clear on what the problem is here... I understand that you have your sleep goal set to 8 hours and according to your logs, you've been sleeping less than 8 hours some days but still, it shows that you reached your goal for most of those days when you didn't reach the 8 hours, is that correct?
If so, that's very strange... I can recommend probably setting up your tracker as a new device. For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.
After this, check your sleep goal to make sure it's set to 8 hours as you want it and keep an eye on it for the next nights and see how it goes. Please, let me know if you need more help with this!
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06-21-2017 16:58
06-21-2017 16:58
06-22-2017 06:07
06-22-2017 06:07
Hi there @MsMatha. Thanks for getting back!
As I said in my previous post, I'd just like to be clear on what the problem is here... I understand that you have your sleep goal set to 8 hours and according to your logs, you've been sleeping less than 8 hours some days but still, it shows that you reached your goal for most of those days when you didn't reach the 8 hours, is that correct?
Help others by giving votes and marking helpful solutions as Accepted
06-22-2017 06:52
06-22-2017 06:52
06-24-2017 15:19
06-24-2017 15:19
Happily everything is working! It just took several days for the dashboard time to match the weekly sleep time. The last two days have been correct! Thank you for your help.
07-03-2017 10:41
07-04-2017 11:42
07-04-2017 11:42