Sleep not being recorded by Blaze

[nkblaze]

I have had issues with my Fitbit blaze since early November 2018. The sleep function which used to record data everyday no longer records any data. I have tried to sync it many times since then, I've tried restarting and shutting down the watch, and I keep the app updated on my phone. I do not manually add my sleep as I like the sleep data that my Fitbit used to provide. Help!

Moderator edit: Updated title for clarity

[FerdinandFitbit]

Hi there @nkblaze, welcome to the Fitbit Community Forums!

I'm very sorry to hear that you're having problems with your sleep not being recorded by your Blaze. Thanks a lot for your efforts in trying to get it to work properly. I'd like to help you out!

Now, since you've already tried some things, I can suggest a few others.

First, you can try to make sure you're wearing your tracker on your non dominant hand when you go to bed. Also, make sure that in the tracker settings (That you can access by tapping on the icon of the Fitbit Blaze on the Fitbit app and then, go to the Wrist options) select that you're wearing your tracker on your non dominant hand and then, sync your tracker for it to take the changes.

You can also try to set up your tracker as a new device and see if this makes any difference. For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.