Sleep stages graph

[TheSkipper]

Just wondering if anyone has a reason why the sleep stages graph keeps changing styles. It keeps switching back and forth from old style to new style. Sometimes in the middle of the night. Any suggestions??

[Mazco]

There is a massive problem with the sleep stages. Many users are having the same problem as you are. Unfortunately Fitbit don't want to acknowledge this. Those of us who have contacted customer service have been given lots of 'solutions' including laying completely still all night. 

The thing that seems to have worked for my hubby and I (at the moment) is to not use the app when going to sleep. Don't click on the start sleep button. 

This was suggested by another forum poster and then adopted as their own by one of the mods. 

There have been several threads on this subject which Fitbit clode down when anyone starts pushing for fitbit to recognise their part in the problem. Stange that! 

[mprague]

Yes! Exactly what I have been experiencing! However, I have the Blaze and this happens on its own - I press nothing - some nights I get the new version of the sleep data, bit mostly the old version.

[WicTic]

This is the same for me.  I have the Blaze. New sleep stages has been working for last 3 weeks and now has reverted back to old graph.  Has anybody got a solution?

[Colinm39]

I have had 3 weeks of new Sleep Stages Graphs and last night the first few hours are old and the next few hours are new.

Deleted the logs and recreating as one I get the old Graph. Then deleting that and recreating with the original times I get the first as old and the second as new again.

I have submitted a report to Support including HR, steps and sleep graphs.

Let's see

[Rich_Laue]

For sleep stages to show, the user must be asleep for 3 hours. If tor some reason a person gets up at night, and fitbit says that they are awake long enough to break the sleep into two periods. If the period is less than 3 hours, it will display the old graph.

[Colinm39]

@Rich_LaueI accept that,  and here are the sleep graphs for last night.. and the new graph was 2 minutes under..

[TheSkipper]

Thank you so much for your response. I have never used the start sleep button. Actually I never knew it was there. Yesterday was the new graph but this morning it displayed the old one. I guess patience will be needed in this. Thanks again.

Sent from my iPhone

[TheSkipper]

Thank you so much for your response. I have never used the start sleep button. Actually I never knew it was there. Yesterday was the new graph but this morning it displayed the old one. I guess patience will be needed in this. Thanks again.

Sent from my iPhone

[TheSkipper]

We both have the Blaze too. And yes it happens all the time. Even just last night.

Sent from my iPhone

[WicTic]

Hi

Thanks.  That was exactly right.  Restless night meant I couldn't log 3 hours straight so it reverted to old graph.  Back to new graph last night. Thanks for the explanation . 

[Colinm39]

@WicTicI have successfully joined the less than 3 hour blocks by editing the sleep records..

For example deleting the fragmented old sleep graph and editing the remaining one and extend its time to the finish time of the deleted fragment or readjust the start time, depending on when the fragment occurred..It appears once the sleep tracking has the correct information it will revert.

You get this type of thing and it allows you to keep the statistics in perspective.

[SunsetRunner]

Dear Sir/Madam,

As I said, I thought that perhaps the graph recording formatting problem/difference in the application may be due to the way the watch's firmware deliver's it, specifically, associated with the "Watch Face Appearance" Setting.

I felt that the major changes that I MADE that were of any significance might have been the watch face/skin, so I REVERTED MY WATCH FACE to one that I used for about a week before changing, and it seemed to me that it was perhaps about that time that the graph formats for the sleeping seemed to have changed.

I suspect if I changed each one of the different watch faces, and recorded for a while the output results of the sleep graph format with each, we may indeed find that the output format to the application may be linked to what type of watch face.

Does anyone have a line of dialog to the coders that wrote the firmware and the software for the phone and can they make any link with the code via the watch faces when it comes to synchronizing? I have seen things like this happen before due to old code left attached to old watch faces perhaps, or vice versa. Often certain lines of code are altered as part of an upgrade, and others left alone, and sometimes accidentally the older lines are left in the applications/firmware on accident, especially during Firmware and Software Upgrades.

So, in my troubleshooting, I REVERTED BACK TO THE WATCH FACE I WAS ORIGINALLY USING ("ACE" Watch Face/Skin), and it seems to have resolved/reversed my issue by saving the preferred format back to the application NOW, (please see the last CURRENTLY DATED Screenshots.)

https://drive.google.com/drive/folders/0B8TlDS2nEJVENVFOeFJhcUxObW8

Note the entire history as it "Flip Flops" while I try experimenting with one watch face to another, and I of course did NOT correlate at the time the format of the graph in which it uses to save the sleep history; this for the time being is only supposition on my part, but it does seems to correlate with me changing the watch faces every couple days to try them out....????? Note that after our last email on Wednesday, I changed the watch face BACK, and viola; the old preferred version of the sleep graph history seems to have returned.

This could of course be a bug that is indicative to the compilation of several factors. Not JUST the Clock Faces/Skins, but also things such as the Phone Variables, or even a combination of these, AND POTENTIALLY EVEN OTHER SETTINGS. I have included my phone information in the hopes that it may be of some assistance:

 https://drive.google.com/drive/folders/0B8TlDS2nEJVENVFOeFJhcUxObW8

Please don't hesitate to contact me for future or "Beta" testing if you like. Meanwhile, can you PLEASE DIRECT ME TO THE EARLIER VERSIONS OF BOTH THE APPLICATION AND THE WATCH FIRMWARE as I kindly requested for my troubleshooting?

Very Best Regards,

A.J. Lebeau

Computer Network Systems Administrator/Engineer, (Ret.)

M.C.S.E., M.C.P. + I., M.C.P., CompTIA+

From: https://contact.fitbit.com [mailto: https://contact.fitbit.com] Sent: Thursday, June 29, 2017 2:41 PM To: aj.lebeau@gmail.com Subject: Re: - Fitbit Phone Inquiry: Charge 2 > Sleep stages. [ ref:_00D40N2lj._5000b19c2cn:ref ]

Hi AJ,  Thank you for you reply and providing us that information. We'll be more than happy to assist you.  We've taken into consideration your feedback about it, as we believe this is a great input from you and will help other customers. Of course, it will also help us to know what we need to improve in our products so we can implement those changes in a near future. We'd like to share with you that we understand this situation and for the same reason, we're glad to let you know that unfortunately we are not able to accommodate the previous version that you had since we release updates for your tracker and Fitbit App. We apologize for this inconvenience and we'll work hard to resolve it. Since your sleep stages are not receiving for your Fitbit App, we need that you confirm the information below:  1. Your tracker's battery life is not critically low as the Heart Rate feature may stop and this is a very important feature to track your sleeping stages. 2. Please confirm your Sleep wasn't less than 3 hours, if it was, the stages will not show up. 3. Confirm you are wearing properly your wrist-based tracker. 4. Make sure the "All Day Sync" option is turned on before going to bed. 5. Make sure your tracker is tracking your Heart Rate properly. Please let us know if after checking the information that we provided you, the sleep stages are working properly.   Regarding your question about to return the tracker for a full refund. If you bought your tracker from fitbit.com. We accept returns for 45 days from the date of purchase. We can also exchange a tracker for the same model in a different size or color within 45 days. We're unable to exchange or "upgrade" trackers to a different model. If you want a refund or to exchange your tracker, please let us know and we'll provide the address where you can return your purchase. If you bought your tracker from another retailer, you'll need to contact the retailer about returns and exchanges. We can only exchange or refund items purchased from fitbit.com. We look forward to your response. Please let us know if you have any other questions.  Sincerely,

Miriam T. and the Fitbit Team

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[Wwjjjj]

Changing the clock face is the answer.!!!! Thank you for your diligence!