Sleep tracker entering sleep on the wrong day

[StaceyPhipps]

Hi, 

My sleep tracker is entering my sleep on the wrong day. So my Friday night sleep is showing on a Saturday. I could tolerate this if it did it consistently, but I have a baby so am up through the night and it will sometimes put some of my sleep to one day and some to another, for example last night it has put the first few hours to what I would say was the correct day (Friday)  and then the majority to today (Saturday),  so it shows 1 night of 9 hours and 1 night of 4 which is completely wrong.

I only wanted the fitbit to track sleep so I'm tempted to check the returns policy! 

[egloosip]

Following

[MicWal]

I'm having the same problem always posting sleep a day off. Would like for this to be right. Any help?

[Emzoomz]

Following!

From other posts I’ve read there is contradicting information on whether this is what Fitbit intended or it being a glitch. Sleep should be recorded on the day it started not the day after. Very confusing and frustrating!

[Rich_Laue]

Sleep is posted on the day that the user wakes up. 

At night if the user is awake for less than an hour the individual sleep periods should merge. 

If say the user wakes at 11 pm and falls back to sleep before midnight, there will be one sleep record with a wake period in the middle. 

If say the user wakes at 11pm and goes back to sleep at 12:30 there will be 2 sleep periods, one on today and one on yesterday. 

[Juniperus]

What a bizarre problem. I've found three year old posts documenting the problem. You'd think that Fitbit would have found a solution by now.

A logical solution would be to attach the sleep to the nearest midnight for most people and to allow for a setting for shift work.

If I were the type of person to bet on the stock market I'd be hedging against Fitbit stock.

[hilfordjames]

I'm still having this problem in 2019. 

Today is Tuesday 16 July and the sleep data shows up as Wednesday. 

I live in NZ and we are the first country to see in the next day - it's currently not Wednesday anywhere in the world, so why is my sleep data a full 24 hrs ahead FitBit? 

[Rich_Laue]

You say that after you wake up Tuesday morning, sync the tracker. Your sleep shows up on Wednesday? Can we get a screen shot of this. 

The app will not let you even view Wednesday's data. 

What did support say when you contacted them? 

[bignorm64]

Hi,

We too are in NZ (GMT+12 hours at the moment) and since the last update to sleep (with the sleep scores) the sleep always shows up in the bar chart for the day after it should. See image where last nights sleep from Thurs night to Fri morning is shown as 'today' in the lower part of the screen but is shown as Sat in the bar chart. Someone isn't handling the time zone offsets correctly.

Norm.

Screenshot from today (Friday).

[GabrielleC]

I am also in NZ and having the same issue! 

[hilfordjames]

• I'm still having this issue and I keep contacting support who tell me idiotic resetting process' which do nothing but waste time, they even told me that my app was out of date and yet my apps auto update and I'm always using the latest app (currently 6 September 2019)! 

The issue is small, but the worst part is attempting to get an agent that isn't working off exactly the same checklist each time 

 

 

[Pruesta]

This may but what Fitbit currently does but it is the incorrect logic if you listen to your users. If you use user-centered design then you would realise that your users are looking to see what their sleep was for the night they went to sleep not the morning they woke up. That makes no sense and us very confusing from a user perspective. If you apply the same rules as an overnight roster for example the date of the shift is the date it starts not the date it ends. This is what I think most people would expect & I would strongly suggest you get your UX designers to jump on this as it doesn’t reflect great for the usability of Fitbit for sleep tracking. The funny thing is it used to work as expected but when the sleep score came in it broke it all & is now unusable.

[Rich_Laue]

@Pruesta that may be so, but to me it is simply a way of thinking, but has nothing to do with this thread. 

This thread is about Thursday nights sleep showing up on the lower half as Friday's sleep but on the upper half as tomorrow's sleep.