Sleep tracker not tracking

[Bonwhite88]

My blaze isn’t tracking my sleep. 

[AndiTay]

Did you find out how to resolve?  Mine quit tracking sleep as well.

[Geordiemark]

I have the same issue and my  250+ steps per hr tracker has gone down too. Must be a glitch on the update

[AlejandraFitbit]

Hey @AndiTay, @Bonwhite88 and @Geordiemark welcome to the Community.

If your trackers aren't registering your information, I recommend restarting them by doing the following:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

I hope this helps, let me know the outcome. 

[Geordiemark]

Hi done that, didn’t work. This is deffo since the update. My screen now shows same info for all of last week yet if I go into sleep or step I see correct info

As you can see from screen shots something is not right

[Geordiemark]

Also have same issue with 250+ steps counter, see screen shots

Again a reset does not work. Any ideas.

Thanks

Mark

[Bonwhite88]

I did restart and hopefully it will track tonight.

Sent from my iPhone

[Geordiemark]

Hi mine does track but when you want to check it against previous day by swiping left, it gives exactly same time, keep swiping left and results are the same

[Bonwhite88]

Restart didn’t work. Guess I’ll call Fitbit. 

[Bonwhite88]

After shutting down and restarting Blaze it started tracking sleep 2nd night after restart.

Sent from my iPhone

[Geordiemark]

It didn’t work

Same results for each day

[Geordiemark]

Are you able to compare against previous day. On dashboard it gives me the same result since the update but tap the sleep bit and see you pattern in more detail and it is all correct. To me it looks as if there is an issue with the dashboard linking to results

[Bonwhite88]

Mine worked after 2nd day. Call Fitbit support if it didn’t work.

Sent from my iPhone