help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sleep tracking - not accurate

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-23-2016 05:08

‎09-23-2016 05:08

The sleep tracking part seems to not be working. My fiancé and I both go to bed at roughly at the same time however his is off by hours. I can understand not being exact ?
Also the sleep tracker would capture a mid day nap. Been on vacation this week and did indulge yet this is not showing on my dashboard.
Best Answer
0 Votes
4 REPLIES 4

‎09-25-2016 04:16

‎09-25-2016 04:16

It's great to see you around @donnarey123. If your tracker is not accurately registering your sleep information, I recommend restarting your Blaze and test it. After the restart process it should work properly.

 

I hope this helps, let me know the outcome. Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎09-25-2016 04:30

In response to AlejandraFitbit

‎09-25-2016 04:30

I've restarted it and will see over the next few days if anything changes
Best Answer
0 Votes

‎09-25-2016 18:19

‎09-25-2016 18:19

Blaze over estates my sleep now to, exact I don't expect either but it's over stating sleep and active minutes by more than 100%.
Best Answer
0 Votes

‎10-09-2016 04:10

In response to SunsetRunner

‎10-09-2016 04:10

Thanks for the information @donnarey123 and @SunsetRunner it's great to see you here. If you have already tried the restart procedure without success, I recommend getting in touch directly with our support team, since they have the proper tools to see the information that your trackers are registering.

 

Let me know how it goes. Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer