Sleep tracking

[Emmadr]

My blaze didn't record anything on my sleep over night - not even the basic sleep. Why would this be? It always records fine for my sleep

[FerdinandFitbit · Accepted solution]

Hi there @Emmadr. Great to see you in the Community Forums! 🙂

I'm sorry you're having problems with your tracker not recording your sleep. It's pretty strange that it didn't even record your sleep patterns.

For this, I could recommend restarting your Blaze just to make sure everything is working good. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot.

Also, There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed).
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

Keep this in mind and hopefully your tracker will start recording your sleep fine again. Anything else, I'm here to help! 🙂

[SleepTime]

I tried the reset hoping it would work. It did not. Nothing else has changed. It just suddenly stopped recording. It records everything else, the battery is charged.  Not sure what else to try.

[FerdinandFitbit]

Hi there @SleepTime. Great to see you in the Community Forums! 🙂

I'm sorry you're also having problems with this and thanks a lot for taking the time to troubleshoot this yourself!

Something else you could try would be setting up your tracker as a new device. For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

Let me know if this makes any difference.

[SunsetRunner]

My Fitbit also stopped tracking sleep starting Wednesday night, and again last night. I don't think it is an isolated problem requiring we setup our devices as new.

[Kmrcga]

Mine also stopped working three nights ago.  There is definitely a major problem here that is not making me happy.  For as long as I've had this this has never happened.  Fitbit please expedite the solution 

[BubbaMagrew]

Several weeks ago, my Blaze stopped tracking my sleep correctly. There will be days when it has NO entries at all, and others where it says I am sleeping only a short period of time, but thrown in there are also nights tracked correctly. I also noticed this morning that it seems to be on the wrong day of the week, too - it thinks last night was Tuesday, when it was Monday night. I am not sleeping in a different position, and I haven't changed my Blaze band or anything else that might impact it tracking my sleep. I also charge it on a daily basis. I've re-started my tracker more than once, and re-added it as a new device, but it has made no difference. Can you please help? Thanks!