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Welcome to the forums!
I'm sorry but that cant be repaired
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
A warm welcome to the Community @Catchdalove and @WendyB thanks for stopping by.
Regarding to your smashed screen, I recommend keeping an eye on your inbox for further instructions.
See you around. 
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
It's great to see you around @SunsetRunner789. If our support team haven't contacted you or if you haven't received any information from them, I recommend double checking your inbox and spam folder.
Keep me posted.
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