Software update

[Yvonne55125]

My blaze arrived today.  Says software update before can do anything - 10 minutes.  It has been updating for 25 minutes?? Now what? I tried starting over and that did not help.

[SteveH]

Did this complete in the end?

If not, try restarting your Blaze using the following procedure:

https://help.fitbit.com/articles/en_US/Help_article/1186/

[Yvonne55125]

Thank you. I ended up calling support. They were very helpful in helping me resolve my issue.

Sent from my Verizon 4G LTE Droid

[mommywoodforeve]

just purchased the blaze after the alta software update failed over and over until the screen went black. i think i fried it lol my blaze update is taking well into 30 mins but its actully doing it. if you can imagine how many people got these for christmas lol. hopefully yours is succesful

[mysterymeat]

I had problems because my phone would go to sleep and I would have to start over. I now use my Kindle to do the updates on it.