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Step count keeps going when not moving

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‎02-26-2018 12:40

‎02-26-2018 12:40

Today my blaze is counting steps as though they are seconds when i dont even have the watch on. I have turned it off and back on and it makes no difference. Its counted over 400 steps whilst typing this

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‎02-26-2018 12:45

‎02-26-2018 12:45

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If that doesn't help Contact Support.
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎02-26-2018 12:53

In response to WendyB

‎02-26-2018 12:53

No still not worked. Its still reading a bpm aswell. 😓

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‎02-26-2018 19:48

In response to Jojones

‎02-26-2018 19:48

Mine has been doing the same thing randomly for the past couple of days. It is registering over 10k steps on days I am pretty dormant. I looked in the activity and it shows nearly 80% of the steps before 4am when I’m 1-asleep and 2-not wearing the tracker.  It’s also tracking a heart rate when I’m not wearing it.

 

ive restarted the tracker 3 times and deleted and reloaded the app. Help?

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