help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Step count waaaaayyy off.. Why??

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-09-2016 12:48

‎06-09-2016 12:48

I just walked for 4.5 miles and my Fitbit only logged 2800 steps. Obviously that's way low. I adjusted my stride length a couple weeks ago, so now it's correct. My mom seems to think that it doesn't log steps unless I'm swinging my arms while I walk. Is that true?! I'm pushing a double stroller and unable to swing my arms.
Best Answer
0 Votes
2 REPLIES 2

‎06-09-2016 20:24

‎06-09-2016 20:24

Pushing the stroller could be part of it, but the Blaze is also having issues since the last frimware update correctly counting steps. 

Best Answer
0 Votes

‎06-09-2016 21:59

In response to MikeS1971

‎06-09-2016 21:59

Hey K-Got....congrats on being an active mom......see how many steps it records for a 1 mile or 1/4 mile.

Best Answer
0 Votes