Steps and freezing issues

[Peekaboo1726]

Hi,

My Blaze keeps freezing and not picking my steps up, seems to happen whilst I’m on the treadmill walking ... I’ve tried putting it onto exercise walking but still seems to freeze. Any help would be appreciated. Thanks

Moderator edit: subject for clarity

[Rich_Laue]

While on the treadmill. do you hold on to the railings? Doing this will keep your arms from moving and will miss steps. Not going to mention the damage to the body that holding on will cause. 

[Peekaboo1726]

Thanks for the reply, I hold on but I hold on to the sides at the side of me so my arms are by my side..I agree with you the handles at the front can cause a lot of damage to your back.

Sent from my iPhone

[AlejandraFitbit]

A warm welcome to the Community @Peekaboo1726 and @Rich_Laue thanks for stopping by.

Regarding your Blaze issues, about the steps as mentioned, if you are holding the bars of the treadmill, your tracker won't pick up all of your steps. I also recommend not doing this. About the freezing, have you tried to restart your tracker? If you haven't, I recommend restarting it by doing the following:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

Let me know how it goes. 

[Peekaboo1726]

Thanks for the reply, I’ve tried moving my arms and it’s picked up my steps thank you.

Thanks for the info on restarting it too, that’s really handy to know.

Lyndsey

Sent from my iPhone

[AlejandraFitbit]

I am glad to hear that @Peekaboo1726, if you need anything else, do not hesitate to post it.

Keep the stepping up.