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Steps and heart rate issues

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‎03-11-2018 14:58 - last edited on ‎03-12-2018 04:47 by Moderator Alum

‎03-11-2018 14:58 - last edited on ‎03-12-2018 04:47 by Moderator Alum

My Fitbit is misreading the amount of steps I'm doing, and the heart rate is completely out, is there any way I can get a replacement as I've had it for less than a year?

 

 

Moderator edit: subject for clarity

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‎03-11-2018 20:55

‎03-11-2018 20:55

Contact Support.
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎03-12-2018 04:50

‎03-12-2018 04:50

It's great to welcome you @Ameliatb and @WendyB thanks for stopping by.

 

Before contacting support, I recommend restarting your Blaze, walk 100 steps and let me know how many the tracker registered. About the heart rate, take a look at this post, where you will be able to see some things that might be affecting this reading and some tips to improve it.

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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