help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Steps and timezone issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-14-2018 06:47 - last edited on ‎06-15-2018 04:59 by Moderator Alum

‎06-14-2018 06:47 - last edited on ‎06-15-2018 04:59 by Moderator Alum

My Fitbit Blaze is not counting my steps and it has the wrong date and time.

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎06-15-2018 05:04

‎06-15-2018 05:04

A warm welcome to the Community @MsBriteEyes.

 

It's weird to hear that your tracker stopped tracking your steps and has the wrong time. Are you checking that it is properly syncing? If the issue is directly with syncing, I recommend following the instructions provided in the Why won't my Fitbit device sync? help article.

 

Let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes