Steps data disappeared

[akshar.p]

Hi All

I have a Fitbit Blaze. I had not synced it for a few days and I synced it today. THe steps data from the last few days is not showing. Does it need to be synced everyday ?

Thanks

[SteveH]

It shouldn't need syncing every day as it has enough memory to hold up to 7 days of data. Is it just the steps data that's missing or is all the tracked info (active minutes, calories, miles etc) also missing?

[Rich_Laue]

It is 7 days of detail then another 23 days of totals.
My question, are you looking at the app or. He web site.. I find the web updates faster and sometimes logging out/in on the app corrects the app, but the more days to sync the longer it will take the server to update things.

[AngelaMa]

Hello @akshar.p welcome to the Fitbit Community! As @SteveH and @Rich_Laue mentioned the Blaze can store 7 days of detailed minute-by-minute data and the summary data (calories, distance, steps, heart rate and floors) will be stored for 30 days. Did you try the troubleshoot advised by @Rich_Laue to log out of the app and then log back in? 

I'll be around if you have any questions! 😉 

[TrishR]

I have gotten a new phone and since then, my app is not tracking my steps, floors, anything except my calories burned. Steps and everything except calories all say "0". I erased the app, redownloaded it and it still is not working.

[AngelaMa]

Hello @TrishR welcome to the Fitbit Community! If your app is only showing the calories burned it is possible your tracker is not associated with it. Please review on your settings if your tracker is paired to your account. Also review you are using the same email address you had on your other phone to log in to Fitbit. If your tracker is not paired to your account please follow the troubleshoot on this link. If your tracker is paired to your account but not syncing please troubleshoot as instructed here. 

Let me know if this helps! 😉