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Steps information is wrong after syncing

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‎05-31-2018 17:40 - last edited on ‎06-01-2018 06:30 by Moderator Alum

‎05-31-2018 17:40 - last edited on ‎06-01-2018 06:30 by Moderator Alum

Has anyone experienced this issue and resolved it? Today I left my Blaze at home so I manually inputted data into the Fitbit app. When I got home and began to wear my Fitbit again, every time I synced it to the app, the steps reverted back only to those I put in manually. Help me someone!

 

 

Moderator edit: subject for clarity

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2 REPLIES 2

‎06-01-2018 06:32

‎06-01-2018 06:32

A warm welcome to the Community @LL60.

 

I am sorry to hear about the issue you are experiencing with your Blaze and would like to know if you have tried to restart it? If you haven't, restart your device by doing the following:

 

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

 

After this, test it and keep me posted. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎06-01-2018 09:25

In response to AlejandraFitbit

‎06-01-2018 09:25

I tried numerous times and that didn’t help

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