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Steps not counting

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‎10-02-2016 16:05

‎10-02-2016 16:05

I have noticed a lot of people posting about this and I have also. Fitbit replaced my blaze and it worked great for about a week now it doesn't count steps. What if anything is Fitbit doing to correct this issue? Is it a firmware or a hardware issue?
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‎10-02-2016 22:48 - edited ‎10-03-2016 02:59

‎10-02-2016 22:48 - edited ‎10-03-2016 02:59

@SteveT101

 

That's a tough one as I don't have any of those issues. My tracker is working as it should. 

Owns both an Alta and a Blaze. Crew Commissioner for the LSPD (Los Santos Poilce Crew) in Grand Theft Auto Online (Xbox One). CEO of 666 Industries (Grand Theft Auto Online). Addicted to Member Berries.
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‎10-03-2016 04:56

‎10-03-2016 04:56

It's great to see you around @SteveT101 and @Driver8666 thanks for stopping by, it's good to hear that your Blaze is working properly. Woman Happy Is your Blaze being inaccurate or it is not tracking your steps at all? In the meantime, I recommend restarting your tracker.

 

Hope to hear from you soon. Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎10-03-2016 05:22

‎10-03-2016 05:22

I have restarted my tracker still only tracking between 50-60% of my steps. Very frustrating!
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‎10-03-2016 05:28

In response to SteveT101

‎10-03-2016 05:28

Thanks for the information @SteveT101. At this point, I suggest getting in touch with our support team, since they have the proper tools to see the information that your tracker is registering. For a faster response you can contact them via phone or chat.

 

Let me know how it goes. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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