Steps not showing up

[Jvillwock]

On my dashboard it is not showing my steps!?

[CMeyer2001]

Hi @Jvillwock

Is this your dashboard on the phone app, or the website dashboard?  Do either dashboards show that you recently synced?  Just trying to determine what the issue might be.

[Jvillwock]

It's in my phone app. It has also synced several times...

Sent from my iPhone

[Rich_Laue]

@Jvillwock are the steps correct on the Web?
One thing you could try is to log out then back on.

[Jvillwock]

They are accurate and show up on my Fitbit just not my app....

Sent from my iPhone

[Rich_Laue]

When you logged and back in, did the steps show up?

[Jvillwock]

No 😞

Sent from my iPhone

[SilviaFitbit]

@Jvillwock A warm welcome to the Community! It's weird that your tracker is syncing but you're not seeing the step tile. I would like you to make sure that you're logging into the same account that you set up your tracker. Also, make sure that's paired by going to your app > in the main page you'll see your tracker's picture.

Another reason why you may not be seeing the steps tile, follow this procedure: 

1. 1. Open the Fitbit app.
   2. Tap Edit in the top-right corner.
   3. Scroll to the bottom of the page.
   4. Check the circle next to the tile you would like to show.
   5. Tap Done when finished. 

Hope this helps.