Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Steps reset to zero midday and lost all my stats from this morning...

Replies are disabled for this topic. Start a new one or visit our Help Center.

Help!  I have only had the Blaze for a week and today my stats all dissapeared for the day and reset to zero steps, zero floors, etc. I was already a couple thousand steps into my day and now it is early afternoon and I am showing 400 total daily steps.  What happened?  Is there a button I pushed? How do I fix it?

Best Answer
0 Votes
1 REPLY 1

Welcome to the Community @peppycourt. Have you already paired your tracker? If you have, I recommend checking your timezone by doing the following from a computer:

 

1. Log into your fitbit.com dashboard and click the gear icon in the top right corner. 
2. Select “Settings” from the drop-down menu. 
3. Scroll down to the Time section and choose the time zone that best reflects your current location. You can also select 12-hour or 24-hour time display format here. 
4. Sync your tracker to update your time zone

 

Now if you haven't setup your tracker, I recommend following our Setup Procedure from a computer too.

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes