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Stuck on fitbit.com/setup

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‎03-23-2017 06:43

‎03-23-2017 06:43

Why is my Fitbit Blaze screen stuck on the fitbit.com/setup screen?

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4 REPLIES 4

‎03-23-2017 06:46

‎03-23-2017 06:46

Welcome to the forums.

 

I set up my new Alta HR yesterday and had the same problem. But as soon as I started the set up process it went away and you could see the progress of it updating a new firmware. So try it and see if it works for you.

 

Let us know!

 

Hope to see you around the forums!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎03-23-2017 06:56

‎03-23-2017 06:56

I have started the setup process on my phone (android) it showed that it failed but on the app it is showing connected to the blaze.

 

I am not sure what else to do.

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‎03-23-2017 07:01

In response to Leddon

‎03-23-2017 07:01

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

And try the setup process again. Sometimes it takes a few times.

 

Are you doing it on the phone or computer?

 

Also make sure there are no other fitbits around and if doing it on the computer remove any phone out of the way as well. This will make the setup hard to do when its sees these items around

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎03-24-2017 05:00 - last edited on ‎05-30-2025 09:52 by Fitbit Moderator

In response to Leddon

‎03-24-2017 05:00 - last edited on ‎05-30-2025 09:52 by Fitbit Moderator

Welcome to the Community @Leddon and @WendyB thanks for stopping by.

I would like to know if the instructions provided by our friend worked? I personally think that restarting your Blaze and try the setup procedure one more time will work. Please confirm you are doing the following from your Fitbit app to paired your tracker:

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your tracker and follow the onscreen instructions to continue.

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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