Stuck on fitbit.com/setup

[Leddon]

Why is my Fitbit Blaze screen stuck on the fitbit.com/setup screen?

[WendyB]

Welcome to the forums.

I set up my new Alta HR yesterday and had the same problem. But as soon as I started the set up process it went away and you could see the progress of it updating a new firmware. So try it and see if it works for you.

Let us know!

Hope to see you around the forums!

[Leddon]

I have started the setup process on my phone (android) it showed that it failed but on the app it is showing connected to the blaze.

I am not sure what else to do.

[WendyB]

Try a restart. Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

And try the setup process again. Sometimes it takes a few times.

Are you doing it on the phone or computer?

Also make sure there are no other fitbits around and if doing it on the computer remove any phone out of the way as well. This will make the setup hard to do when its sees these items around

[AlejandraFitbit]

Welcome to the Community @Leddon and @WendyB thanks for stopping by.

I would like to know if the instructions provided by our friend worked? I personally think that restarting your Blaze and try the setup procedure one more time will work. Please confirm you are doing the following from your Fitbit app to paired your tracker:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

Hope to hear from you soon.