Sudden Blaze HR issue

[AshStaysActive]

I noticed this morning that my Blaze didn’t track my sleep last night. Have since discovered it’s because it wasn’t tracking my heart rate. And it won’t track it today either. The green light flashes bright slowly, I’ll remove the Blaze, it flashes quickly like it normally does, I put it back on, it reads my HR as 70 for a few seconds and then stops reading it again. I went into the Fitbit app and turned HR from “auto” to “on” and it was reading my HR. But it completely zapped my battery... to the point it was flashing the battery at me on the Blaze face. I’ve restarted, it didn’t help. This is my second Blaze, my first stopped reading my HR properly after 11 months and Fitbit replaced it with the one I’m currently having issues with. 

Any suggestions? Advice? Thanks! 

[jbyrd0062]

I'm having the same issue. I charged it two days ago and since then it will not track my HR.

[Loloh22]

Same issue did you find a solution 

[AshStaysActive]

No solution. Emailed Fitbit and they basically said there was nothing they could do. I purchased and Apple Watch. 

[jbyrd0062]

 I restarted it and have not had the issue since.

[SilviaFitbit]

It's great to have you here @AshStaysActive! Thanks for sharing your experience. I'm sorry that it didn't got resolved. 

Hey there @jbyrd0062, @Loloh22! I would like you to restart your Blaze and keep monitoring it. @jbyrd0062 I'm glad yours started working after you restarted it. 

Keep me posted!