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Sync problem

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‎02-25-2017 02:25

‎02-25-2017 02:25

Hi i have a blaze and and Android Samsung J 5 phone and can't get it to sync with the phone. It was working fine till Thursday and hasn't updated since. It's saying can't find tracker. I keep going to settings to ensure Bluetooth is saying pair but everytime I go back to it it is saying off. Could this be the problem? 

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‎02-25-2017 12:30

‎02-25-2017 12:30

Hi, @Lou1978, if you are having problems syncing often toggling BT off on your phone, waiting a moment, and then toggling it back on again sorts this out.  Sometimes you may need to turn your phone off completely and then on again.

 

If that doesn't work, a restart of your Fitbit is the next thing to try.

 

If you still aren't syncing, try setting up your tracker as a replacement tracker.  This will not affect your data.  Do not remove your tracker from your account first.

 

I hope this helps.  Keep us posted.  Welcome to the Community!

Sense, Charge 5, Inspire 2; iOS and Android

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‎02-27-2017 05:06

‎02-27-2017 05:06

It's great to welcome you @Lou1978 and @Julia_G thanks for stopping by.

 

Keep in mind that you need to have a compatible phone in order for your tracker to work properly. In this case, Samsung Galaxy J5 is not a compatible mobile device. You can try to follow the instructions provided in the Having trouble syncing? post but I don't guarantee it will connect to your phone as expected. Also, at the moment of syncing try to turn on your bluetooth and location.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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