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Syncing & Samsung issues

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‎11-17-2017 02:45

‎11-17-2017 02:45

I have wondered if the issues that most people are being faced with as to syncing there watches with a Samsung or any phone for that matter, is more to do with the settings on that phone. For example most phones to day have a battery saver on them that will put certain apps to sleep! ie your Fitbit app! Which in turn could result in most syncing issues with your watch including Bluetooth. "Just a thought" as I did seem to have some syncing issues myself. Maybe check your maintaince app on your phone then go to the battery setting and check that it isn't putting your Fitbit app to "sleep?" I am no techie but I did work out early on that my phone was putting my Fitbit app to sleep there for slowing down the connection to my watch and the only way to connect back up again was to awaken the Fitbit app by opening it up again. 

Hope this helps. 

UK. Samsung A5 2017, Blaze, Charge 2 an before them fitbit flex and iPhone.
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‎11-20-2017 07:44 - last edited on ‎03-05-2025 06:42 by Fitbit Moderator

‎11-20-2017 07:44 - last edited on ‎03-05-2025 06:42 by Fitbit Moderator

Hey there @Debshod49. Great to have you in the Community Forums! 😄

Thanks a lot for sharing this with us! I hadn't think of it but it makes total sense and if this worked for you, I'm pretty sure that it will work for many other users. I really appreciate you sharing this and hope to keep seeing you participating in the forums.

Happy stepping!

Ferdin | Community Moderator, Fitbit

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