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Syncing and battery issues

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‎04-05-2018 15:55 - last edited on ‎04-06-2018 04:22 by Moderator Alum

‎04-05-2018 15:55 - last edited on ‎04-06-2018 04:22 by Moderator Alum

I had the Flex for about 2 years and it was great. Held the charge and synced almost always automatically. I now have the Blaze and if I don't sync it myself, it won't do it for days. Also, it isn't holding the charge like when I first got it. I've had it about a month and I love it, but the last few days it goes through the charge within hours. Any advise?

 

 

Moderator edit: subject for clarity

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‎04-06-2018 04:25

‎04-06-2018 04:25

A warm welcome to the Community @countreefan.

 

I am sorry to hear about what you are experiencing with your Blaze. For the syncing issue, I recommend checking if the All day sync option is on, by doing the following from the Fitbit app:

 

  1. Tap the Blaze icon.
  2. Turn on "All Day Sync".
  3. Sync.

 

If you have this option on, remember to leave your Bluetooth on and to have internet connection. Now for the battery, take a look at this post and follow the instructions provided there.

 

I hope this helps, let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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