Syncing and notifications issues with Fitbit Blaze

[JayNispel]

Life was good for so long. Without changing anything, same Blaze, same phone, no new settings, I started having sync problems. First, I was getting limited notifications from my phone. Then I was getting no notices a lot of the time. Then sync became sporadic. Now sync happens rarely. I've done all the troubleshooting steps on the phone and the Blaze many times. Here's the "cool" part. The Bluetooth setting under Settings disappears completely. Sometimes, when I do a reset or off/on, it reappears; sometimes not. When it reappears, my choices are Pair and Off; no On. I haven't seen On in a couple of months. This remains true when it does seem to be syncing and receiving notifications; it is still set to Pair or Off or the setting doesn't even appear.

Let's face it: somebody broke something pretty badly, and it wasn't me. Oh, and yes, the Blaze has not undergone any smashes, crashes, shakes, recharge power surges, or other physical distress. Everything else still seems normal.

I need this thing fixed or replaced.

Moderator edit: Updated subject for clarity

[FerdinandFitbit]

Hi there @JayNispel. Great to see you in the Fitbit Community Forums! 🙂

I'm sorry to hear you're having problems with your Blaze not syncing and not receiving notifications as it should. Thanks a lot for what you've tried to get it to work correctly!

Now, I have a question. Which phone is the one you're using to sync your Blaze? Have you made sure it's in the list of compatible devices? If not, I would recommend taking a look on this link.

If it happens to be a non compatible device, when it comes to devices compatibility, if your phone is not on the list of compatible devices, you might be able to sync with it but we don't guarantee that the functionality will be optimum as we are still testing on these phone models and due to the large number of Android and Windows devices, our team has not yet tested all of them. Things like OS updates could make your tracker not to sync even if it was syncing before.

At the moment my recommendation would be to make sure that your OS is up to date as well as your  Fitbit app and see if that helps.

If this was not the case and your phone is a compatible device, please let me know and I'll be happy to take a deeper look for you!

[JayNispel]

​Thanks for the response.

I have a Google Pixel XL, which is shown as being fully compatible.

Being a Google device, it is, continuously up to date, as Google owns
Android and pushes the latest updates to its device even prior to making
them available to service providers.

The app is up to date.

As I mentioned, the Bluetooth menu item under Settings DISAPPEARS, and when
it reappears, sporadically, instead of showing OFF ON and PAIR, it only
shows OFF and PAIR. Clearly the app and the phone have nothing to do with
that. This problem is strictly within the Blaze.​

Thank you.

Jay Nispel