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Syncing difficulties with Samsung S7

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‎09-29-2019 14:23 - last edited on ‎09-30-2019 15:27 by Fitbit Moderator

‎09-29-2019 14:23 - last edited on ‎09-30-2019 15:27 by Fitbit Moderator

When trying to sync my Samsung S7 to my Blaze I am getting this error message

 

Blaze(Classic) paired with phone

Fitbit app running on phone

Wifi on phone on

Notifications on

In Settings: Bluetooth Classic on

 

Was fine for the 3 years I have onwed it all of a sudden cannot connect it the last month

 

Appreciate any help from the community

 

Moderator edit: Subject for clarity 

Best Answer
4 REPLIES 4

‎09-30-2019 15:26 - last edited on ‎07-14-2025 07:22 by Fitbit Moderator

‎09-30-2019 15:26 - last edited on ‎07-14-2025 07:22 by Fitbit Moderator

Hello @DennisC, welcome to the Community Forums!

Thanks for bringing this to my attention and for troubleshooting your device prior to posting. To better assist you with this, can you please let me know when was the first time you received such error message? If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep me posted, I'll be around if you need anything else.

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‎10-01-2019 05:41

In response to RicardoFitbit

‎10-01-2019 05:41

Thanks for responding

 

Yes I constantly sync my Blaze. This started happening about 6 weeks ago

Best Answer

‎10-02-2019 14:52

‎10-02-2019 14:52

@DennisC 

I was having long sync problems with my Blaze and a Samsung S5 as well as other slow responses to messages and call notifications.

Resolved the sync issue by turning off Bluetooth Classic and unpairing that from the phone only having normal Bluetooth pairing with the phone. Sync now is much quicker.

Best Answer

‎10-02-2019 15:55 - last edited on ‎07-14-2025 07:22 by Fitbit Moderator

In response to KLeBlazeS5

‎10-02-2019 15:55 - last edited on ‎07-14-2025 07:22 by Fitbit Moderator

Your reply an update are appreciated @DennisC. It's nice to see you again participating here in the Community Forums @KLeBlazeS5, welcome back.

@DennisC Thanks for your confirmation. Can you please let me know if troubleshooting steps that were shared on my previous post were took into consideration? Also, you can try the steps that were shared by @KLeBlazeS5 and let us know how it goes. 

@KLeBlazeS5 I appreciate the suggestions that were shared in your post, the willingness to help here in the Community Forums is always appreciated. Don't hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer.  

I'll be around.

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