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Syncing issues

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‎03-20-2016 12:40

‎03-20-2016 12:40

Hi,

 

I just bought the blaze about a weeks ago tops and I wasn't having an issue with it syncing to my S5 but now I am. Its no longer allowing me to sync at all it has been 5 days since my last sync.  If anyone can help me out I would appreciate it because all that shows up on my phone for sync option is a red !  Thank you!

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3 REPLIES 3

‎03-20-2016 13:02

‎03-20-2016 13:02

I am having this same issue (Galaxy S4). I called the customer support hotline, and they were no help. They told me to get a different phone! So sad I'm going to have to return it, and go with the Basis Peak instead....

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‎03-20-2016 13:05

In response to cerose2

‎03-20-2016 13:05

@kage that Red ! Is good news, when you tapoed on it what was the error message it gave you. This wpuld be the key in finding what is wrong. 

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‎04-11-2016 06:07

‎04-11-2016 06:07

I have had the same issue with my Blaze as well.  I also have a Surge and absolutely love it.  The strange thing is that when I put my Surge on my wrist next to my Blaze, the two sync.  However, when my Blaze is all by itself, it won't update to my phone.  I think you can actually go under settings and do a hard restart but I have yet to try that.  Hopefully, I won't have to return my Blaze.  It is very handy when its working properly.  The Surge is still my favorite!

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