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Taking my steps away!

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‎05-07-2017 01:37

‎05-07-2017 01:37

I was very pleased to do over 25,000 steps yesterday as this looked great when compared to my friends as we are competing. It all synced up last night. However when I went on the app this morning it took 10,000 steps away from me! This is the second time this has happened. Please help me!

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‎05-07-2017 08:44

‎05-07-2017 08:44

Hi, @NickiSynkar, I think you are referring to your running 7 day step count.  That gives you a running total of all your steps for the last 7 days.  Each night, at midnight, this number will drop the steps you took 7 days ago, ready for the new day's steps.  These steps aren't "taken away" -- they are added to your lifetime step totals, but they will be gone from your 7 day total to be replaced by your steps for that day.

 

That means that the number you see will always be greatest at the end of the day (assuming you sync) and lowest at the beginning of the new day.

 

I hope this makes sense!  Welcome to the Community.

Sense, Charge 5, Inspire 2; iOS and Android

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