Temp triangle of death!

[Maxybond132]

Hey, so tonight I had the orange temp triangle of death happen while i was at work..  

Put it in the staff fridge for 30 minutes and tried it again. And nothing happened. Still the same.

Had an issue previously where the left button wouldn't do anything. Would sometimes work most of the time wouldn't. So tried to do the reset. Left and bottom right buttons together. All it would do is flash the triangle roughly 1 second on 1 second  off. Its aplroximatrly 3 years old. And judging by the other posts I assume it's just dead and worthless now?

Temp was approx 25°C and I have worn it out in much hotter 35-40°C weather!!!

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Correction it's approximately 2 years old (April 2017)

Moderator edit: Post updated

[pacupenny]

I have had the same problem and yes it was just "dead". called customer service and no results. had to get new one. Sorry. I have had more and more problems with fitbit.

Moderator edit: post edited.

[LizzyFitbit]

Hi @Maxybond132 and @pacupenny., it's nice to see new members around.

@Maxybond132, thanks for letting me know about the behavior of your Blaze. I apologize for not answering your inquiry when your post was edited. I was investigating this situation and because the restart didn't help, I've requested a case so our Support Team can give you a hand. They'll be contacting you via email, so make sure to check your inbox.

@pacupenny, thanks for sharing that you've contacted our Support Team about this situation and that you got a new one. I see your point of view as our devices were design to motivate you. Our team is always working to improve our devices based on your feedback, and rest assured that your words will not be taken for granted. If you still have difficulties with your devices, let me know so I'll help you further.

I'll be around, so let me know me if you need anything else.

[Maxybond132]

Hello,

Thanks you for reaching out to us via the Fitbit Community. We're here to assist you in finding the best option for your Blaze tracker.

We'd like to move forward in determining your tracker's warranty status as we know that this kind of issue can affect you in keeping track of your fitness progress. To do so, we would like to ask for the following information:

• Confirm your current country of residence.
• Tell us the name and location of the retailer where you purchased your tracker.
• If you purchased your Blaze from www.fitbit.com/store, provide us the email address you used to order.
• If you received it as a gift, tell us when you received it.
• If you received your tracker from an employer, provide us the company name, and the month and year you received it.

Meanwhile, we noticed that your Fitbit app was outdated when you last synced your tracker. While we wait for your reply, we would suggest you to consider updating your Fitbit app so that you can maximize its features. For details on how to update your mobile app, you may check How do I update the Fitbit app? 

We look forward to your response. Let us know if you have other questions.

Sincerely,

Yes please tell me more about those amazing features I can maxime!

What an absolute joke.... 

Still haven't answered the multiple questions/threads as to what exactly the Orange Triangle with the thermometer means. 

For a fact the night it happened to me wasn't even remotely close to the warmest time I've warn the stupid thing! I remember when things were actually made/built to last! The fact that so many complaints seem to have been made that these stupid watches die after only 2 years! And the fact that I've been having issues with it for more than 6 months which no one at Fitbit was able/willing to help me with! 

The left button would not work 90% of the time. And what was Fitbit responce? Just do a reset by pressing the none responsive button and another button. That should fix it.

Moderator edit: Personal information

[LizzyFitbit]

Hi @Maxybond132, thanks for getting back.

The orange triangle will appear when the environment is too hot for your device. I understand that this doesn't apply to your Blaze and for this reason I've requested a case for you. I see your point of view about the response you received via email and I'll make sure to pass your feedback along so this doesn't happen again.

I've verified with our Support Team that your case is under review, so please wait for their reply as I'm sure they'll take care of you.

Let me know the outcome.

[avadhania]

Hi All,  

I have a same issue since last week. The temp was about 37 Degrees. It worked throughout the day and early morning it started showing this up. I followed the instructions of restarting and it did not help. 

I reached out fitbit support and a case was logged. Unfortunately I got a vague answer that the device warranty is over and there are no service centers in India to repair. I have asked if they will replace due to service limitation or should I dump this device?  If the latter is TRUE then its a use and throw device.. 

Still waiting for Fitbit to respond however I think its really not worth to invest huge without a service center in India.

Regards

AA

[Nate81]

Mine just did this yesterday and I emailed fitbit this morning.  From what I have read on this forum it is not looking good.  Mine went from working great and no problems to just red triangle of death with no warning.  I cannot reset it or sync it so I  am probably up the proverbial creek.  Hope they come up with something because I really liked this tracker.  Good luck to you guys.

[LizzyFitbit]

Hi @avadhania and @Nate81. Welcome to our Community.

@avadhania, thanks for your efforts in restarting your Fitbit as well for the thorough feedback about the Fitbit environment, customer service and devices. While we currently don't have a physcal service center to repair your device, our team constantly works on our devices to improve them based on your feedback, and I'm sure your comments will not be taken for granted.

@Nate81., thanks for taking the time to contact our Support Team. It's great to hear that they're working on your case and I'm sure they'll take care of you.

I'll be around, so keep me posted.

[Maxybond132]

So got a responce that looked good but makes me question customer service of fitbit...

So they have offered me 1 of 2 options

Option 1: 100% cost Replacement for a bkaze the same model.

Option 2: 50% of the Blaze cost towards a new fitbit.....

Clearly! There is a major issue with the Blaze model. And this makes me believe they know it! Offering to give me another fault product which I'm.sure they have plenty of because people realized they are faulty. Or HALF the price of the faulty tracker towards a new 'non-Blaze' tracker....

Waiting to see what they say now. As it appears they sent the survey and closed the ticket. 

UGH........

[Maxybond132]

Also the reason this makes me believe they kmownits faulty  I looked at their own website and store. And i can't even see the Blaze model on there!

[avadhania]

HI, 

I am still awaiting for a meaningful reply towards repair or replacement of the device. The standard answer I get from Fitbit is "that the device is out of warranty and can't be replaced. You're a Fitbit valued customer and we're sadden that somehow we're unable to meet your expectations. Your feedback is truly appreciated and invaluable to our team in finding ways to improve our product and services. Fitbit don't have physical store/service center that can accommodate on repairing your Blaze. We only send replacement if your device shows manufacturing defect within the warranty period". 

I sent several email asking for escalation and alternates but this has been the standard answer. I feel that this device is a USE and THROW device. As long as it works, use it and the day it gives problem dump it off. 

Looks like I have to sign off from Fitbit now and find any alternate product which best suits for me with a service center. 

Regards

Anand

[LizzyFitbit]

Hi @Maxybond132 and @avadhania, it's nice to see you around.

I appreciate you for taking the time to share with us your thoughts about your experience with our Fitbit products and service. We currently don't have the option to repair a device, but we'll continue working on our products to enhance their performance and your experience with them.

@Maxybond132, regarding your inquiry, the Blaze isn't longer available in our store as it was discontinued, but we'll keep providing assisting to our products. If you'd like to receive more details about your case, I'd recommend to contact them, so they can continue assisting you.

I'll be around if you need anything else.

[avadhania]

Hi,

thanks for reply. What will I do with the device. Wait for repair center to open and then get it repaired.

i can’t imagine this kind of product and support. I would like case and thread kept open so that at some point in time Fitbit realises that the product is really not worth and take some action for better customer service when more customers report this issue on Fitbit blaze.

Thanks