The touch screen dosn't work

[bekalish]

I bought my Fitbit blaze in July 2016 and the past 2 weeks I have slowly watched it start to deteriorate 😞 

the touch screen doesn't work and the screen keeps going on and off and when I charge it and put it on it turns off. I have contacted the customer service team and I had a response telling me to try re starting it etc..... 

i have replied back to them and I haven't heard anything. I'm getting really frustrated because I am a very active person and I rely on my watch to help me stay on track. I'm freaking out because I one is helping me claim my warranty on it 😞 I just want someone to help me replace it 😣 I'm located in Australia, does anyone know who I can contact? I contacted the place I bought it from and they said because it's over the 3 months period they can't help me and to contact Fitbit. It's stressing me out 😞 why bother having warranty of people can't use it 😣 

Moderator edit: subject updated for clarity 

[WendyB]

Reply to the case you already have to support. I'm sure they will get back to you. Just be patience as sometimes they are busy.

[FerdinandFitbit]

I'm with @WendyB on this. Just reply back to the email they sent you and they should be taking care of this for you.

Something else you can try @bekalish, is to give them a call or chat. Usually a call/chat resolves everything on the spot. You can try that out even if you're from Australia and I'm pretty sure they will be happy to help you out with this. Here's the contact channels.

Let us know how it goes and welcome to the Community!