help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Too many calories?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-05-2017 10:00

‎01-05-2017 10:00

I don't wear my watch to bed, so my calories are always the same in the morning, but for the last week it's been adding way too many calories during the night. I usually have around 350 calories from midnight to 6am, but yesterday I put it on and it said 1023 calories. This morning it said 600 calories. It's logging calories when I'm not sleeping for some reason, but it only started this in the last week. 

Best Answer
0 Votes
2 REPLIES 2

‎01-05-2017 13:26

‎01-05-2017 13:26

First thing to try if you have not yet done so is to restart your Surge (instructions here). The software can get wonky after a while and this will reboot it.  Some folks suggest restarting 2-3 times in a row.

 

If you have tried that already, then you should contact support to see if there is anything else you can try or if a replacement is needed.

While your Fitbit charges or you just want to catch your breath, join us on the Lifestyle Discussions





Community Council Member

Warren | Cincinnati, OH

Versa Lite, Ionic, Charge3, Inspire HR, Blaze(retired), Alta( retired),- Pixel 3

Take a look at the Fitbit help site for further assistance and information.

Best Answer
0 Votes

‎01-05-2017 16:31 - edited ‎01-05-2017 16:32

In response to wtksk8r

‎01-05-2017 16:31 - edited ‎01-05-2017 16:32

Thank you, I'll try that.

Best Answer
0 Votes